Functions terms and conditions
PAYMENT: We accept cash and all major credit cards except Diners. We can accept payment by invoice if this is arranged with management upfront and a deposit is received at least 48 hours prior to your event.
BOOKINGS FORM: Please return your completed bookings form promptly so we can secure your preferred place.
CREDIT CARD DETAILS: Credit card details are taken to secure your booking in lieu of a deposit. This also means if you forget to pay on the night, the full and final amount owing will be deducted from the given credit card details.
CANCELLATION: A cancellation fee applies if your function is cancelled within 7 days of the event, and if your function is cancelled within 14 days during November and December.
For functions with a minimum spend requirement, the cancellation fee is equal to 25% of the minimum spend. Functions with pre-organised food but no minimum spend requirement will be charged 50% of the pre-organised food cost. For example, a function with a $1000 minimum spend is subject to a $250 cancellation fee. A booking with no minimum spend but $500 worth of pre-organised food would also be charged a $250 cancellation fee. Please get in touch if you wish to further discuss our cancellation policy.
ATTENDANCE NUMBERS: Guest attendance numbers must be finalised at least 24 days prior to your event. This number will dictate final charges on all set menus/feed me menus, even if your guest numbers decrease closer to or on the day/night of your event. Should you wish to increase food orders after this period, please get in touch. We will do our best to accommodate where possible, though once numbers are locked in there is limited flexibility, particularly when adjusting functions canapes and set menus.
DRESS CODE: The moat is a casual dress venue. We encourage you to wear what makes you feel good. Themes and fancy dress must be pre-approved by venue management.
DAMAGES: The Moat is not responsible for nor held liable for the protection of guest property. If any of the Moat’s property is damaged during a guest’s function then we will invoice the function organiser for the cost of the repairs. The function organiser may also be invoiced for excessive cleaning costs as determined by the venue.
DECORATIONS: All decorations must be approved by management prior to the event. We cannot allow decorations which require Blue Tack, tape or other adhesives unless this has been discussed and cleared with management prior to the event. We can provide quotes for talented florists on request.
ENTERTAINMENT: All performances must be approved by management in writing at the time of booking the event. The Moat reserves the right to control the volume of all entertainment on the day/night of your event.
MINORS: The Moat asks that all guests under 18 years of age are accompanied by a parent or legal guardian. All children must be wearing footwear and remain supervised by a responsible adult at all times.
NOVEMBER/DECEMBER BOOKING PERIOD: A non-refundable deposit of 10% will be taken to secure functions and events for 12 guests or more during this period.
OUTSIDE CATERING: The Moat does not allow outside catering, with the exception of celebratory cakes. Should you wish for our staff to cut, plate and serve your cake for you, a $3 per person cakeage fee applies.
RESPONSIBLE SERVICE OF ALCOHOL: The Moat may refuse service and/or entry to any guest in accordance with RSA guidelines and standards.
SECURITY: Some events will require additional security made available at a cost to the organiser. These costs will be provided by Stomping Ground at the time of booking.
SURCHARGE: A 15% surcharge applies to all food and beverage purchases on public holidays. 1.5% fee applies to Amex payments.